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About Us

Experience

For over 75 years and spanning over four generations, our company has been in the office products industry. Our first store opened in 1932 and was located on Michigan Avenue in Chicago, Illinois. With the growth of e-commerce, our business is now web only and completely focused on writing instruments as an authorized dealer for the most popular brands in the world. Our mission is to use our experience to provide the best assortment and selection of writing instruments at the most competitive prices with the fastest, and most exceptional service possible.

Selection

We are an authorized dealer of over 70 brands, and our products are in stock and ready to ship! We stock all the major pen brands, including Parker, Waterman, Lamy, Pilot, and many other amazing and unique brands from around the world. New items are added every week. Sign up for our weekly newsletter, or check out our "What's New" page for up to date news and information on new and exciting products.

Enjoy exploring our huge selection of products on your own, or contact us for help in narrowing your search, or for our recommendations.

Service

Exceptional Customer Service: Our goal is to provide the fastest, most professional customer service possible.  If you call us during business hours, we'll either pick up the phone, or return your phone call promptly.  We respond to all email inquiries within 1 business day (most emails are responded to within an hour). 

Fast, Reliable Shipping: Place your order by 1 PM Eastern on a business day (Monday through Friday), and your order will ship out the same day*.  All orders placed on Saturday and Sunday ship out first thing Monday morning.

Superb Packaging Protection: We take great care to protect your iPenstore order during shipping.  Our goal is for every order to arrive at your door in perfect condition.  After your items are pulled and carefully inspected, we protect them with just the right amount of cardboard reinforcement or bubble wrap.  Your order is then placed in a rigid bubble envelope, or crush-proof box for shipping.

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The iPenstore Guarantee

We are proud to stand behind every product we sell. Purchase with confidence knowing that if an item is defective or not as described, we will offer to replace or refund it immediately. We strive for 100% customer satisfaction, so in the rare event that your order does not meet your expectations, please let us know and we'll do everything we can to quickly make it right. 

Google Certified: iPenstore has been recognized by Google for our commitment to excellent customer service. Purchase with confidence knowing that your order is Google Certified with $1,000 of free protection. Look for the Google Trusted Store badge on the lower right side of every page in our store for more information!

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*Same day shipping applies to in-stock items only (does not include pre-order or special-order items).