About Us
Experience
For over 90 years and spanning four generations, our family has been in the office products industry. Our first store opened in 1932 and was located on Michigan Avenue in Chicago, Illinois. With the growth of e-commerce, our business is now web only and completely focused on writing instruments as an authorized dealer for the most popular brands in the world. Our mission is to provide our customers with an exceptional experience with our assortment and selection of writing instruments, pricing, and excellent service.
Selection
We are an authorized dealer of over 50 brands, and our products are in stock and ready to ship! We stock all the major pen & pencil brands, including, Lamy, Blackwing, Pentel, Retro51, and many other amazing and unique brands from around the world. Sign up for our weekly newsletter for up to date news and information on new and exciting products.
Enjoy exploring our complete online selection of products on your own, or contact us for help in narrowing your search, or for our recommendations.
Service
Exceptional Customer Service: Our goal is to provide fast, professional service to our customers. We respond to all email inquiries within one business day (most emails are responded to within an hour).
Fast, Reliable Shipping: All orders ship out within 1 business day, and some ship out the same day. All orders placed on Saturday and Sunday ship out the following Monday.
Superb Packaging Protection: We take great care to protect your iPenstore order during shipping. Our goal is for every order to arrive at your door in perfect condition.
__________________________________________________________________
The iPenstore Guarantee
We are proud to stand behind every product we sell. Purchase with confidence knowing that if an item is defective or not as described, we will offer to replace or refund it immediately. We strive for 100% customer satisfaction, so in the rare event that your order does not meet your expectations, please let us know and we'll do everything we can to quickly make it right.
__________________________________________________________________
*Same day shipping applies to in-stock items only (does not include pre-order or special-order items).