Return Policy
Returns
We stand behind every product we sell. Purchase with confidence knowing that if an item is defective or not as described, we offer a replacement or Money Back Guarantee as long as it is within 14 days of receiving the item. If you simply do not want the item and wish to return it, we will gladly refund the cost of the item minus the shipping fees. Refunds will be made within one business day of our receipt of the the item back from you in new, unused condition.
For all returns, please note the following:
(1) You must contact iPenstore for a Return Merchandise Authorization number prior to returning any merchandise. We can be reached at support@ipenstore.com or 734-253-2472.
(2) All Returns must be done within 14 days of purchase.
(3) Ink bottles, ink cartridges, pen refills of all kinds that are open/used are NOT returnable.
(4) All returned items must be in a condition that will allow resale and must not be used. If they are used or damaged in any fashion, a refund may not be given either in full or in part.
Returning Fountain Pens
If you are unsure about the weight and feel of a fountain pen, and are considering a return - don't fill it up with ink! Instead, we recommend testing the pen by "dipping" it (submerging just the tip of the nib and feed in ink), rather than filling it completely. If you have inked a fountain pen we can still accept it as a return as long as it shows no other signs of use or wear. Remember to carefully and completely flush and clean any inked fountain pen prior to sending it back for a return. All inked returned pens may be subject to a 15% restocking fee.
Special Order and Closeout items
Please note that we cannot accept returns of some closeout or special order items. Contact us for more information on any particular closeout and special order items.
Return Shipping Instructions
Please include all original packaging and accessories with your item (product box, warranty paperwork, etc.) if applicable. Be sure to pack returned items carefully in a shipping box, or reinforced padded envelope to ensure they are not damaged during transit. Items shipped in a standard paper letter envelope without sufficient padding or protection will most likely be damaged or lost during transit, and may not qualify for a full refund. We highly recommend shipping returned items with tracking information.
Cancellations
If you wish to cancel an order, please notify us immediately by phone (734-253-2472) or email (support@ipenstore.com). Phone cancellations are preferred due to possible delays in email. Most orders are shipped out the next business day, however some are shipped the same day. Therefore, if you would like to cancel, please let us know immediately. If you would like to cancel an order that has already shipped, but has not yet been delivered to you, please follow our return instructions once the item is delivered, or contact us for further details. Unshipped, cancelled orders will be immediately fully refunded.
If you have any further questions, please feel free to contact us at 734-253-2472 or support@ipenstore.com.